Fraud Guides
Fraud Response Guides
Payment response steps, reporting resources and evidence checklists.
Reporting resource
Reporting Online Fraud to the FTC
Prepare a report about an online scam, impersonation attempt or deceptive offer, even if you did not pay.
Checklist
Card Payment Scam: Dispute Checklist
Your bank or card issuer may have dispute or chargeback options depending on the transaction and circumstances.
Guide
Wire Transfer Fraud: Immediate Response Guide
Contact your bank or wire provider immediately after a suspected scam transfer.
Guide
Gift Card Scam: What to Do Next
Report a scam involving gift cards to the gift card issuer promptly.
Reporting resource
Filing an FBI IC3 Complaint
The FBI’s Internet Crime Complaint Center accepts reports of suspected internet-enabled crime, including online payment and investment scams.
Checklist
Evidence Checklist After an Online Scam
Collect a record you can use when talking to a payment provider or filing a report.
Brief
Documenting Communications With a Scammer
Preserve chats, emails and call logs so a reviewer can follow the exchange.
Guide
What Information to Give Your Bank After Fraud
Prepare the facts your bank may request when reviewing a payment.
Checklist
What to Do After Sending a Wire or Gift Card to a Scammer
Contact the provider that handled the payment as soon as possible. Available options depend on the circumstances.
Consumer alert
Other Online Payments: First Steps
Report a suspected scam to the payment app or marketplace that handled the transaction.
JDL is not affiliated with, endorsed by, or acting on behalf of the Federal Trade Commission, the Federal Bureau of Investigation, IC3, any bank, card issuer, payment network, or government agency.
Informational Notice
JDL provides general educational information about fraud reporting, payment disputes and consumer response options. The information on this website is not a guarantee of recovery or a particular outcome. Government agencies, banks, card issuers and payment providers make their own decisions regarding investigations, disputes and recovery requests.
Nothing on this website creates an attorney-client relationship unless an engagement has been expressly agreed to in writing.