Response steps
- Record the sequence of events with dates and time zones.
- Save screenshots with URLs and timestamps, and export original records when possible.
- Store copies securely and redact sensitive information from copies you share unless a verified recipient requests it.
Records to keep
- Payment records, usernames, URLs and reference numbers
- Report confirmations and case numbers
Informational Notice
JDL provides general educational information about fraud reporting, payment disputes and consumer response options. The information on this website is not a guarantee of recovery or a particular outcome. Government agencies, banks, card issuers and payment providers make their own decisions regarding investigations, disputes and recovery requests.
Nothing on this website creates an attorney-client relationship unless an engagement has been expressly agreed to in writing.