Fraud Response FAQ
Where should I start after a fraudulent payment?
Contact the payment provider using a verified number or official app. Save the transaction record and any case number.
What information should I keep?
Save receipts, messages, screenshots and a dated timeline. See the evidence checklist.
How can I stop fraud alerts?
Reply STOP to opt out or HELP for help.
Informational Notice
JDL provides general educational information about fraud reporting, payment disputes and consumer response options. The information on this website is not a guarantee of recovery or a particular outcome. Government agencies, banks, card issuers and payment providers make their own decisions regarding investigations, disputes and recovery requests.
Nothing on this website creates an attorney-client relationship unless an engagement has been expressly agreed to in writing.