Response steps
- Export messages and retain original emails with headers when available.
- Capture the account name, profile URL and timestamp alongside the message.
- Keep the original record and make a separate copy for redaction.
Records to keep
- Chats, email headers, call logs and screenshots
Informational Notice
JDL provides general educational information about fraud reporting, payment disputes and consumer response options. The information on this website is not a guarantee of recovery or a particular outcome. Government agencies, banks, card issuers and payment providers make their own decisions regarding investigations, disputes and recovery requests.
Nothing on this website creates an attorney-client relationship unless an engagement has been expressly agreed to in writing.