Response steps
- Open the provider’s official app or website and report the payment.
- If the payment used a linked card or bank account, contact that institution as well.
- Save the transaction ID, listing and messages, and ask what review options are available.
Records to keep
- Payment reference, listing URL and user profile
External resources
JDL is not affiliated with, endorsed by, or acting on behalf of the Federal Trade Commission, the Federal Bureau of Investigation, IC3, any bank, card issuer, payment network, or government agency.
Informational Notice
JDL provides general educational information about fraud reporting, payment disputes and consumer response options. The information on this website is not a guarantee of recovery or a particular outcome. Government agencies, banks, card issuers and payment providers make their own decisions regarding investigations, disputes and recovery requests.
Nothing on this website creates an attorney-client relationship unless an engagement has been expressly agreed to in writing.