Response steps
- Use the issuer’s official website or the number printed on the card.
- Explain how you were persuaded to buy the card or share its code. Ask whether funds can be frozen or refunded.
- Keep the card and original receipt, and save any case number. Share card details only through the issuer’s verified channel.
Records to keep
- Gift cards, receipts and transaction records
- Original chats, emails and phone numbers
External resources
JDL is not affiliated with, endorsed by, or acting on behalf of the Federal Trade Commission, the Federal Bureau of Investigation, IC3, any bank, card issuer, payment network, or government agency.
Informational Notice
JDL provides general educational information about fraud reporting, payment disputes and consumer response options. The information on this website is not a guarantee of recovery or a particular outcome. Government agencies, banks, card issuers and payment providers make their own decisions regarding investigations, disputes and recovery requests.
Nothing on this website creates an attorney-client relationship unless an engagement has been expressly agreed to in writing.